Library building

Policies

MISSION STATEMENT

To provide free, open, and convenient access for all Keene residents to acquire information for growth in their personal knowledge; for life-long learning and enjoyment; for the fulfillment of informational needs, desires, and curiosities; and for enhancing quality of life in the community.

POLICY STATEMENT

The Board of Trustees of the Keene Public Library has adopted the following policies which it intends to follow in governing the Keene Public Library. These policies may be amended at any duly-called meeting of the Board of Trustees, by majority vote of those Trustees present and voting.

  • 1.000 General Library Objectives

    1.001

    To assemble, preserve and administer, in organized collections, books and related educational, historical and recreational materials in order to promote knowledge, enlightened citizenship and the enrichment of personal lives.

    1.002

    To serve as the information center of the community.

    1.003

    To provide the opportunity for continuous self-education of children, young people and adults.

    1.004

    To identify with community needs, to provide programs of service to meet such needs, and to cooperate with other organizations, agencies, and institutions which can provide local programs or services.

    1.005

    To cooperate with the school district libraries to strengthen community resources.

    1.006

    To provide opportunity for a more advantageous use of leisure time through books, audiovisual materials, programs, and other art forms and formats.

    1.007

    To inform the public of Library objectives and services, and encourage use and support of the Library by maintaining good public relations throughout the community.
  • 2.000 Use of the Library

    2.001

    By borrowing materials from the Library, the borrower is deemed by the Library to have agreed to return the materials to the Library by the stated deadline and in the same condition as they were when borrowed.

    2.002

    The Library will serve all residents of the City of Keene. Service will not be denied or abridged for reasons of religion, race, social, economic, political status, or age. On proper registration, all residents will be entitled to a Library card at no charge in their individual names, and use of this card shall be non-transferable. At the request of a parent or guardian, a child, at any age, may receive a Library card. A parent or guardian must sign for a child’s card until the child reaches the age of 18. Persons, including spouses and children, residing outside the city limits, but owning property in the City of Keene, shall be considered residents. Full-time employees of the City of Keene, full-time teachers in the Keene School System, students attending an educational institution in the City on a full-time basis and students, Library volunteers, and tutors in any Cheshire County literacy program shall be entitled individual Library cards at no charge. Institutions and organizations which own or rent facilities in the City are entitled to one Library card in the name of that institution or organization, providing such institution or organization takes responsibility for the use of the card. A specific procedure for issuing cards has been approved by the Board of Trustees and shall be followed by Library staff. It is the policy of the Library not to restrict the circulation of its materials to borrowers in any way. It is the responsibility of the parents to limit their children’s access to Library materials if they so choose.

    2.003

    Individual Library cards are available to non-residents who pay a fee that is set by the Board of Trustees and approximates the cost per Keene resident for Library services as reflected in the City budget. Non-resident card fee will be reviewed on an annual basis. Non-resident institutions and organizations do not qualify to receive non-resident cards.

    2.004

    The use of the Library and/or its services may be denied for good cause. Such causes include, but are not limited to, failure to return books or to pay penalties, destruction of Library property, disturbance of other patrons, or any other objectionable conduct on Library premises.

    2.005

    Library patrons may be asked to leave the Library for exhibiting disruptive behavior. Disruptive behavior may include running, throwing, eating, loud or abusive talking, talking, fighting, vandalism, inappropriate public displays of affection, interfering with the reasonable activities of other patrons, or any other behavior deemed inappropriate by Library staff.

    2.006

    Borrowers shall be charged a daily fee as set by the Board of Trustees, not including days when the Library is closed, for all overdue items subject to such a charge. Fines levied under this section shall not exceed the replacement cost for such items.

    2.006A

    Charges for non-returned Library materials will be computed by category by using current and documented price information, or, if that information is not available, at list price. The Replacement Fee Charges will be reviewed annually by the Library Finance Committee.

    2.006B

    The Library staff will promulgate policies for the recovery of overdue materials which shall have prior approval from the Board of Trustees.

    2.007

    The Library hours shall be set from time to time by the Board of Trustees upon recommendation of the Library Director.

    2.008

    The Board of Trustees shall approve the loan period for all Library materials.
  • 3.000 Services of the Library

    3.001

    The Library will purchase or otherwise receive and lend to holders of Library cards, books, audiovisual materials, framed prints and other art objects, exhibits and other materials.

    3.002

    The Library may require that the use of any of its books, audiovisual, paintings and other art objects, exhibits and other materials, be limited to use on the premises of the Library at such times and subject to such conditions as the Library may from time to time determine.

    3.003

    The Library may borrow from and lend to other libraries books and other materials.

    3.004

    The Library will endeavor to maintain a balance in its services to adults, young people and children.

    3.005

    The Library shall maintain such other services as the Board of Trustees shall from time to time determine. These services may include, but are not limited to, copying machines, computers, an auditorium for group assemblies, microform viewing facilities and the like. The use of any of these items shall be subject to such conditions as the Library may from time to time impose.
  • 4.000 General Policies Governing Use of Premises

    4.001

    No alcoholic beverages are to be consumed on Library premises except by prior approval of City Council.

    4.002

    With the exceptions of the staff rooms and approved spaces no food or beverages are to be consumed on Library premises except by permission of the Library Director or by specific vote of the Board of Trustees designating the time and location.

    4.003

    No smoking is permitted on Library premises.

    4.004

    Any person or group of persons failing to comply with regulations governing the use of the Library premises may be disallowed further use of the same.

    4.005

    No organization or individual shall be permitted to solicit donations in the Library.

    4.006

    Political information may be distributed only in the Library’s lobby area. Political discussions and meetings are limited to the Library’s approved spaces.

    4.007

    Except for seeing eye/helper dogs, no animals or other pets shall be allowed in any part of the Library, unless the animals are part of a scheduled presentation.
  • 5.000 Use of the Youth Department and Teen Room

    5.001  The Keene Public Library offers the following guidelines to ensure a welcoming and comfortable environment for children, their parents and guardians, and other adults doing research with children's literature.

                (a)  All Youth Department restrooms, furniture, equipment, materials, and services, including the use of the Internet, are intended for the use of young people under the age of 14 and others needing children's materials and services.  See 15.000, Internet Access Policy.

                 (b) Priority will be given to the youth department's targeted age and others may be asked to relocate to other areas of the library.

       5.002  The Keene Public Library offers the following guidelines to ensure a welcoming and comfortable environment for teenagers, their parents and guardians, and other adults doing research with young adult literature.

                (a) All Teen Room furniture, equipment, materials and services, including the use of the Internet, are intended for the use of young people between and including the ages of 11 and 19 or those enrolled in the equivalent of grades 6 through 12.  See 15.000, Internet Access Policy.

                (b) Priority will be given to the room's targeted age and others may be asked to relocate to other areas of the library.

  • 6.000 Meeting Room Policy

    6.001 Meeting Room Policy Philosophy

    In accordance with its stated mission to provide free, open, and convenient access for all Keene residents to acquire information, personal knowledge, life-long learning and enjoyment and for enhancing the quality of life in the community, the Keene Public Library provides meeting rooms available to the public, 18 years and older, for civic, cultural, educational, recreational and political programs or meetings. As such, priority is given to public meetings which must be free and open to all.

    If space and staff are available, non-public meetings are permitted as long as they do not interfere with library services or operations.

    Persons and groups are welcome to use library space regardless of beliefs or affiliations in accordance with Article VI of the Library Bill of Rights. Use of meeting rooms does not constitute Keene Public Library sponsorship and/or endorsement. No individual or group may state or imply Library endorsement or sponsorship of events in the library meeting room. 

    6.002 Liability

    The Keene Public Library assumes no liability for theft or damage to property brought onto library property or for injuries that occur as a result of actions of sponsors or participants during activities taking place in meeting rooms. The individual or group reserving a meeting room will be held responsible for the order and conduct of the group and for any loss or damage to Library property. Young children accompanying adult users of the meeting room shall not be left unattended in the Library. Any abuse or misuse of facilities will be sufficient cause to deny the use of Library meeting rooms in the future.

    6.003  Public meetings

    All public meetings and programs must be non-commercial, non-soliciting in nature, open to the public, and free of charge. Admission fees, requests for donations, and sales of materials are not permitted. Exceptions to this directive are granted to presenters of Keene Public Library sponsored events with the prior approval of the Director or Assistant Library Director with the stipulation that products presented for sale must be related to the program or event held and be limited to the space provided. 

    A sponsor of a meeting or instructional program may request a fee from participants only to the extent that such fee covers the actual cost of materials, such as textbooks or supplies furnished to participants. Attendance is not be limited to those individuals who pay the materials fee, and no portion of any fee shall accrue to the benefit of an organization or individual.

    Groups using the meeting rooms must not disrupt the normal functions of the Keene Public Library. Meeting rooms are available when the library is open. Exceptions may occasionally be granted based on the availability of the space and appropriate staffing.

    Meeting rooms with the exception of Heberton Hall and Cohen Hall are available free of charge from 9 a.m. to 6 p.m, Monday through Friday. Fees are charged weekdays after 6:00 pm and Saturdays.

    Priority will be given to library-sponsored and co-sponsored activities and events. To provide equal opportunity to all groups and therefore meeting rooms may be booked for a total of 6 events up to one year in advance.  All other groups will be considered on a first-come/first-served basis. However, except for Heberton and Cohen Halls, the Keene Public Library reserves the right to reschedule confirmed meeting room reservations to accommodate library meetings or events. In such rare instances, the Library will make every reasonable effort to give ample notice and to assist the group in reserving another date or library meeting room.

    Priority is given to events that are free and open to the public in the following order:

    • Library and Library sponsored
    • Friends of the Library
    • City or Government agencies
    • Community organizations, Clubs, Businesses

    6.004 Non-public meetings

    If space and staffing are available, non-public meetings, such as membership and other private social gatherings are permitted and are charged at a different fee. All non-public meetings and programs must be non-commercial, non-soliciting in nature.

    Fundraisers, performances, social gatherings, and special events in the large event spaces are permitted. 

    Large event spaces may be rented for functions charging admission. Fee schedules for these spaces will depend on setup and or rehearsal time, duration, and use of equipment.

    Other public spaces may be available during times that the Keene Public Library is not open or when they will not interfere with public use of the library facility and operations. 

    Events held outside of regular Library hours are booked based on the availability of staff and are cost determined on an individual basis. Private personal events such as parties, receptions, or events by invitation only are cost determined dependent on the availability of staff and the hours that the space will be occupied. The Library reserves the right to determine the appropriate staffing level required for the event based on the size and/or type of event.  

    6.005  General conditions

    Keene Public Library staff is not available to assist in room setup, configuration, or troubleshooting of personal technology devices of any kind. Individuals or groups planning to utilize the library’s projection or sound equipment should schedule an appointment with staff to preview meeting area and sound/technology accommodations before the scheduled meeting time to confirm setup options and compatibility of Library equipment/spaces with personally owned devices.

    Tables and chairs are available with advance notice, and it is the responsibility of the meeting/event organizers to ensure that equipment is returned to a designated spot.

    Equipment and or furniture belonging to outside groups may not be stored in Keene Public Library buildings without prior permission. Space, staff, and activities of the Library will determine when and where storage is temporarily permitted. The Keene Public Library will not assume responsibility for materials left on the premises. Rooms must be left in an orderly condition. Refuse should be appropriately disposed of in designated containers. Cleaning, maintenance, and removal of items beyond the scope of the room reservation may result in loss of future room reservations. If costs are incurred by the Keene Public Library, the person or group will be billed.

    Fee tiers are determined by cost, capacity, and required insurance.

    Access to the kitchen is permitted at an additional fee. Food may be served and refrigerated but not prepared in the building. 

    Alcohol is not permitted without the prior approval of the City Clerk and the necessary licenses.

    Rental of large event spaces will necessitate proof of insurance for $1,000,000 naming the City of Keene as an additional insured for the time that the space is occupied. At the discretion of Keene Public Library staff, occasionally smaller groups or meetings may be moved to one of the large event spaces to accommodate room allocation. In such cases, insurance requirements and increased fee structures will be waived.

    The Keene Public Library does not advertise meetings held by outside groups. This includes promoting the event on our website, in our email notifications, or on social media. All advertising is the responsibility of the renting group. Any publicity for the meeting must not imply sponsorship by the Library or give the Library phone number or website as contact information.

    Available Spaces

    • The Price Room: The Price Room may be used for study or consultation by two or more students and tutors. In accordance with its primary mission of promoting literacy, the Keene Public Library makes the exception to its policy of financial benefit for individuals engaged in tutoring.  Any fees that are negotiated for tutoring are between the tutor and those being tutored. The Library is not involved in fees charged, nor does it endorse the charging of fees for tutoring within the Library. No money may exchange hands while on Library property. Advance reservation is suggested, although walk-in sign-ups are permitted when the room and staffing are available. Tutors must assume responsibility for the use of the room. The room may be reserved in increments of two hours for one month in advance, on a first-come-first-served basis.

    • The Henkel Room: This collaboration Room is provided for informal groups working together for a short period or individuals actively engaged in group endeavors such as webinars or virtual meetings. The room may be booked one week in advance for one 2 hour period or utilized on a first-come, first-served basis. The person signing into the room must be a Keene Public Library cardholder and assumes responsibility for the use of the room. The occupants of the room understand that the room is a public space and may be entered at the discretion of the staff.    

    • Meeting Rooms: The Keene Public Library has four rooms, the Booras, Eppes, Green, and Vincent rooms, seating 6-16 people. Rooms may be booked 12 months in advance, but not for more than six dates. If available, meeting rooms may be utilized by cardholders for collaboration on a first-come, first-served basis if staffing is available. Meeting rooms are intended for use by groups of 3 or more people. Individuals seeking quiet space are directed to the Wright and Thayer rooms.
    • Ruth Huntress AuditoriumThis is a theatre-style room with fixed seating for 75 and a pull-down screen; suitable for lectures, films or presentations.

    • Kay Fox Room: An open space with columns adjoining the Auditorium. This space is designated a Family Place Library area for children and their caregivers but may be available for booking when not in use.

    • Masiello Classroom: This 2nd-floor room has tables and chairs classroom style for up to 12 individuals. 

    • Performance/Event Spaces: There are two available halls that may be rented for larger events. Heberton Hall is a large first-floor room with a stage and hardwood floor that is suitable for dances, plays or concerts. Cohen Hall, located on the 2nd floor, does not have a stage or natural light and is ideal for film, concerts, performances, and seating in the round.

    • A limited amount of performance preparation and storage space is permitted in the lower level. This shared space is available for up to two weeks before a scheduled performance or special event and up to one week after. Removal of items beyond the scope of the room reservation may result in loss of future room reservations. If costs are incurred by the Library, the person or group will be billed.

    • Putnam Atrium: The main lobby of the library accessed by the West St. entrance is tiled and furnished with informal seating. Food is permitted in this area, and it is intended for patrons to use while visiting the library. It may be rented when the Keene Public Library is closed to the public based on the availability of staff. Fees charged are determined by specific circumstances. 

    • Gallup-Minard Courtyard: This courtyard is a small enclosed outdoor area adjacent to the Putnam Atrium which may be rented when the Keene Public Library is closed to the public based on the availability of staff. Scheduling use of the courtyard is also dependent on the noninterference with other events booked in adjacent spaces. The fees charged are determined by specific circumstances. 

    Meeting Room Reservation Form | Assumption of Responsibility Form

     

  • 7.000 Fine Art Exhibit Policy

    7.001 The Keene Public Library invites artists to exhibit their works in approved spaces. An artist who wishes to make use of these spaces must agree to these provisions:

    (a) The artist will assume total responsibility for the mounting of the exhibit and must conform to any constraints placed upon the exhibit space by the Library.

    (b) The artist will assume full responsibility for the works exhibited. Neither the Keene Public Library nor the City of Keene shall assume any responsibility or obligation for any loss or damage to any item or items so displayed. The displayed items are not and will not be covered under any insurance policy owned by the City of Keene. A certificate proving adequate insurance is held by the exhibitor to cover the value of the exhibited works and must be presented to the Library Director and the Library Fine Art Display Release Form signed before the exhibit is mounted.

    (c) No prices may be posted on the art works, or admission charged. A price list may be discreetly placed in the exhibit. However, no sales may be made on the premises.

    (d) The selection of the artistic content of the exhibit will be governed by the same principles of intellectual freedom which underlie the Keene Public Library’s materials selection policy. See Policy 10.000 et seq., below.

    7.001A Fine Art Display Release Form

  • 8.000 Policies Governing Displays in the Library

    8.001 The contents of any displays of public information in the Library shall be governed by the same principles of intellectual freedom which underlie the Keene Public Library’s material selection policy. See Policy 10.000 et seq., below.

    8.002 Displays which contain works of art will also be governed by Policy 6.000 and the displaying organization will be required to sign the Fine Art Display Release Form. (See Policy 7.001A)

    8.003 Local non-profit organizations may publicize their activities on the Library premises, with prior approval from the Library Director.

  • 9.000 Finances

    9.001

    ANNUAL BUDGET FOR THE CITY OF KEENE.

    At an appropriate time each year, the Board of Trustees will review the City budget proposed by the Board’s Finance Committee working with the Library Director and will submit an approved budget to the City Manager. It will be the responsibility of the Board of Trustees to accept, by vote, the final City appropriation voted by the full City Council. The Board of Trustees, working with the Library Director and the Finance Committee, will be responsible for keeping expenses within the appropriated figure.

    9.002

    FUNDS HELD BY THE TRUSTEES OF THE KEENE PUBLIC LIBRARY.

    The Board of Trustees will review budgets and expenditures for all funds held by the Board of Trustees of the Keene Public Library. The annual budget will be submitted by the Finance Committee for approval by the Board of Trustees. An annual audit will be conducted by the City or other appropriate person appointed by the President of the Board of Trustees, and all filings to the appropriate state agencies shall be made on a timely basis.

    9.003

    FUNDS HELD BY THE TRUSTEES OF THE TRUST FUND FOR THE CITY OF KEENE.

    The Board of Trustees shall be responsible for the proper expenditure of funds held by the City of Keene in the name of the Library. The Board of Trustees may delegate this responsibility for expenditures by proper vote.

    9.004

    GIFTS.

    Gifts of money and real or personal property including securities will be accepted by the Board of Trustees. The Board of Trustees reserves the right to make whatever disposition of such property as it deems advisable. Approval may be based upon, including but not limited to, 1) local interest, 2) local subject, 3) historical significance, 4) ease of display 5) care and storage, and 6) appropriateness to the Library’s general Library objectives. No estimated evaluation of any gift will be made.

    Landscaping

    The Board of Trustees shall make the decision as to the acceptance and location of gifts of landscaping items. The major criterion on which the decision shall be based is the appropriateness of the offered gift to the existing landscaping, cost of maintenance and consideration of any future building expansion, renovation or similar circumstance.

    9.004A

    Landscaping Gift Proposal Form

    9.005

    Any organization which proposes to raise money on behalf of the Keene Public Library must obtain prior permission from the Board of Trustees.

    9.006

    BONDING OF TREASURER.

    The Treasurer of the Board of Trustees of the Keene Public Library may be bonded for an amount which the Board of Trustees considers appropriate.

    9.007

    ACCESS TO SAFE DEPOSIT BOX.

    If the Board of Trustees choose to use a safe deposit box, the President and the Treasurer of the Board of Trustees of the Keene Public Library will have access to such safe deposit box.

    9.008

    CHECK SIGNING AUTHORITY.

    The President and Treasurer will have the authority to sign checks and other financial documents on behalf of the Board of Trustees. Other Trustees may be given authority to sign upon special vote of the Board of Trustees.

    9.009

    TRAVEL REIMBURSEMENT.

    For special trips for the Library Staff to conventions and seminars, the Board of Trustees may vote special funds for financial assistance in specific cases. With this exception, the Library intends to follow the then-existing City of Keene travel guidelines for authorized business travel, including automobile mileage rates.

  • 10.000 Materials Selection Policy

    10.001

    The Library will adhere to the tenets set forth in the American Library Association’s  Freedom to Read Statement and the Library Bill of Rights.

    Responsibility for the selection of Library materials and for the development of the collection is delegated by the Board of Trustees to the Library Director.

    Materials no longer useful are to be withdrawn systematically from the collection, according to accepted professional practices. Such material may be given to the Friends of the Keene Public Library for its annual book sale or disposed of at the discretion of the Director and/or the Board of Trustees.

    In the event that a patron objects to a specific item in the collection, the patron will be asked to complete a written complaint form. See Appendix for a copy of the Request for Reconsideration Form. This form will be reviewed by the Board of Trustees at its next regularly-scheduled meeting. The patron filing the complaint will receive a written reply within ten days.

    10.002

    Disposition of Historical Materials.

    Primary source materials of local historical significance will be donated to the Historical Society of Cheshire County so that they may be properly handled and preserved. Because these are archival materials, if the Historical Society of Cheshire County does not accept them, they will be offered to institutions which can provide appropriate care.

    Materials of state or regional historical significance will be donated to appropriate agencies, such as the New Hampshire Historical Society. A comprehensive list of such agencies will be compiled and the agencies contacted in a priority order. If these agencies decline acceptance of these materials, they will be handled in accordance with the Material Selection Policy (See Policy 10.001).

     

  • 11.000 Friends of the Keene Public Library

    11.001

    The Board of Trustees endorses the Friends of the Keene Public Library. A member of the Board of Trustees may be a liaison on the Board of the Friends of the Keene Public Library. The Trustees concur with the policy of a friends organization set forth in New Hampshire Library Trustees Handbook which states: “Friends of the library working in cooperation with the trustees and librarian provide valuable support and assistance in the local Library Program. Friends are volunteers who form a non-profit organization to bring about public awareness of the Library, its resources, service to the community, and needs. They advocate and support programs to improve and expand good library service in the community.”

  • 12.000 Membership in Organizations

    12.001

    Memberships in Library Organizations:

    All Trustees are encouraged to become members of: New Hampshire Library Trustees Association (NHLTA), Association of New Hampshire Library Friends (ANHLF), and the New Hampshire Library Association (NHLA)

    12.002

    Membership in Civic, Service and Business Organizations.

    The Library as an organization will not be a member of the Chamber of Commerce or other civic organizations. Members of the Library Staff may belong to such organizations as individuals and participate in their programs.

  • 13.000 Confidentiality of Library Records

    13.001

    The Trustees recognize that the Library’s circulation records and other records identifying the names of Library users with specific materials are confidential. The Librarian and staff shall not make these records available to any agency of state, federal or local government except pursuant to such process, order or subpoena as may be authorized under the written authority for and pursuant to federal, state, and local law relating to civil, criminal, or administrative discovery procedures or legislative investigatory power. See also NH RSA 201-D:11.

    13.002

    This confidentiality policy shall not apply to any borrowers who have overdue books. See Policy 2.001 regarding the borrower’s obligation to return books by the stated deadline and in the same condition as the books were borrowed.
  • 14.000 Personnel

    14.001

    Unless voted to the contrary by the Board of Trustees, the Library will follow the City of Keene’s Employment Handbook.

    14.002

    The Board of Trustees may establish such rules and regulations for the government and management of the Library as they may deem advisable.

    14.003

    The Library Director shall be the executive head of the Library and shall be responsible to the Board of Trustees. The Library Director shall have charge of the administration of the Library, subject to the control of the Board of Trustees, and shall be responsible for the efficiency of the Library service to the public, shall have charge of the employment and direction of the staff and shall be in charge of the operation of the Library, all subject to the supervision and approval of the Board of Trustees.

    14.004

    Salary scales and classification shall be made, at the discretion of the Board of Trustees, in accordance with the established Salary Plan for the City of Keene, and these shall be developed in cooperation with the City Manager, or designated representative. Any change in amounts, range designations, or positions may be made by an amending ordinance.

    14.005

    No member of a Trustee’s family may be employed by the Library.

    14.006

    Whenever it becomes necessary to reduce the staff of the Keene Public Library the following criteria, in the order of priority hereinafter stated, shall govern such reduction in staff:

    (a) the need of the Library for particular skills and experience. 
    (b) the education, training and experience of the staff members.
    (c) the seniority of the staff member.

  • 15.000 Internet Access Policy

    15.001

    As part of the Keene Public Library’s commitment to meet the cultural, informational and educational needs of the community and in response to the advances in technology in this Information Age, the Library is pleased to offer public access to the Internet.

    15.002

    Information and resources on the Internet can enhance the material available at the Library and often go beyond what is locally available. The Library, however, does not monitor the Internet or control over the information accessed through the Internet. Not all sites on the global Internet provide accurate, complete or current information and access points often change rapidly and unpredictably. Some sites may carry information that a user finds controversial or inappropriate. Library users access the Internet at their own discretion. As with other Library materials, restriction of a child’s access to the Internet is the responsibility of the parent/legal guardian. Parents are encouraged to come in with their children and supervise Internet sessions at the Library.

    15.003

    Reference staff will continue to use the Internet as a reference tool and will retrieve information for users. Also, the Library’s home page will offer specific starting points for searching the Internet, along with recommended sites for adults and children. Staff will also try to assist users with their Internet use and, as time permits, guide them to sites, but cannot offer personal instruction. Formal instruction will be offered by the Library at designated times. Current books and videos about the Internet are available in the Library’s collection.

    15.004

    While the staff at the Keene Public Library will not monitor an individual's computer use, there are times when viewing otherwise legal materials may be inappropriate or when the behavior of those using the Internet may not be appropriate. The Library staff reserves the right to address such use of the Internet or behavior by requiring a patron to terminate his or her session. If any particular patron disregards the Library's Internet Use Policy, and is repeatedly required to terminate his or her session(s), that patron's right to use of the Internet may be revoked.

    15.005

    Internet use in the Youth Department and Teen Room is limited to young people under the age of 18 years, adults taking care of children, or adults visiting the Library with a care giver.

    15.006

    Before going to Internet sites, users must read the policy and guidelines. Furthermore, it is understood that in signing up to use the service, the user has agreed to follow the policy and guidelines.

    15.007

    Guidelines

     (a)

    Users 18 years of age or older must provide a Library card or current ID and sign in at the Reference Desk. Users under 18 years of age must have a Library card on file that has been approved by a parent or guardian.

    (b)

    Users must agree to obey all applicable federal, state and local laws including, but not limited to, copyright, licensing and content restrictions. The Library reserves the right to terminate the User's Internet privileges for abuse of these conditions or for unauthorized use of the Library's Internet connection.

    (c)

    Users may not use Library equipment to access illegal materials including those that are obscene or harmful to minors, or for any illegal or fraudulent actions.

    (d)

    Users may not in any way engage in any activity which is libelous or slanderous. Nor shall any patron use any Internet resources to offend, harass, intimidate or threaten any third party.

    (e)

    Users may not download or save any files onto the computer's hard drive.

    (f)

    Users may bring in removable storage devices and copy materials onto them. Printing is available for a charge.

    (g)

    E-mail access is only available through the World Wide Web.

    (h)

    Patrons will be personally responsible for any materials ordered via the Internet. They will need to pay for these items with a credit card. The Library will not be responsible for these costs.

    (i)

    Any damage to the computer or its peripheral devices is the responsibility of the user. Abuse of the equipment or the service will result in the user being denied further access.

    (j)

    Internet users are required to follow the same rules of conduct as others in the Library, and not engage in disruptive behavior.

    (k)

    There will be no more than two people at a computer station.

    (l)

    Users are asked to restart the computer when they have finished their session and to inform the staff member at the desk that the computer is available for the next person.

    (m)

    Violations of any of the guidelines may result in loss of Internet privileges.

    15.008

    Procedures for scheduling the use of the Internet are set by staff.

     

  • 16.000 3D Printer Use Policy

    16.001

    3D printers are being used for educational, workshop, and programming purposes to make three-dimensional objects in plastic using a design that is uploaded from a digital computer file.

    16.002

    The Library's 3D printers may be used only for lawful purposes. Users will not be permitted to use the Library's 3D printers to create material that is:

    (a)

    Prohibited by local, state or federal law.

    (b) Unsafe, harmful, dangerous, poses an immediate threat to the well-being of others, or is otherwise inappropriate for the Library environment. (Such use may also violate the terms of use of the manufacturer.)
    (c) In violation of another's intellectual property rights. For example, the printers will not be used to reproduce material that is subject to copyright, patent or trademark protection.

    16.003

    The Library reserves the right to refuse any 3D print request.

    16.004

    Supervision of the use of the 3D printer by Library staff does not constitute knowledge, or acknowledgement, of any unapparent final use of the 3D product, and the Library specifically disclaims any knowledge thereof.

  • 17.000 Makerspace Room Policy

    17.001 The Keene Public Library (KPL) provides access to information for life-long learning and enjoyment; for the fulfillment of desires and curiosities; and for enhancing the quality of life in the community. The Kingsbury Makerspace room extends those commitments into the world of making by providing open access to a wide variety of equipment and tools during open hours and for checkout, and by offering classes and programs for guided exploration.

    17.002 Keene Public Library’s policy regarding the "Use of the Library (2.005)" and the "Internet Access Policy (15.000)" apply to the Makerspace room. All users and visitors must agree to and sign the Keene Public Library Maker Agreement and Release Form before using the room. Minors (under 18) must have a parent/adult guardian agree to and sign the form. An exception is given to individuals or groups on staff-lead tours of the room.

    17.003 Equipment and tools in the Makerspace room are available at no charge to all Keene residents or users with a valid Library card, generally on a first-come, first-serve basis during open hours. Specific tools or equipment may be reserved for projects and may be used at other locations, at the discretion of the staff. 

    17.004 Makerspace room users are welcome to bring in staff-approved equipment and tool materials (consumables), except for the 3D printers. Other consumable materials may be available for purchase. Charges for consumable materials are to cover KPL’s cost. During Library programs, KPL may provide consumable materials free of charge, as available. Please consult with staff about the availability of consumable material before planning a project.

    17.005 All Makerspace room users of equipment and tools shall attend a safety class prior to participating in open hours and using the equipment. Users under the age of 14 must be supervised by a trained parent, adult guardian (18 or older), teacher, or staff member at all times. For the laser cutter, users must be 16 or over. All equipment shall be labeled with its age requirement.

    17.006 Makerspace room users (or if minors, their parents/guardians) are responsible for any costs incurred for loss or damage to KPL property, not associated with normal wear and tear, that is the result of inappropriate or unauthorized use of tools, equipment, or consumable materials, or for clean-up of the tools, equipment or the room. KPL is not responsible for any damage to, or loss or theft of, users’ personal property including electronic files left on computers.

    17.007 Makerspace room equipment and tools may be used only for lawful purposes. Users will not be permitted to use equipment or tools to create material that is:

    1. Prohibited by local, state or federal law.
    2. Unsafe, harmful, dangerous, poses an immediate threat to the well-being of others or is otherwise inappropriate for the Library environment as determined in the sole discretion of Library staff. (Such use may also violate the terms of use of the manufacturer.)
    3. In violation of another's intellectual property rights. For example, the printers will not be used to reproduce material that is subject to copyright, patent or trademark protection.

    17.008 Projects must be approved by staff prior to the use of 3D printers, the laser cutter, and the CNC machine to ensure that proper file format, size, and materials are being used. The Library reserves the right to refuse any fabrication request.

    17.009 Safety gear is provided and is required for use of some tools and equipment. Users are encouraged to report any unsafe behavior observed in the space to the staff member or volunteer on duty.

    17.010 Supervision of Makerspace room tools and equipment by Library staff does not constitute knowledge, or acknowledgment, of any unapparent final use of the created product, and the Library specifically disclaims any knowledge thereof.

  • Social Software Policy

    Blogs, Wikis, and Other Social Networking Web Tools  
    Effective Date  June 16, 2009:

    Purpose
    The Keene Public Library provides blogs, wikis, and other social software to advance our mission: of providing free, open, and convenient access for all Keene residents to acquire information for growth in their personal knowledge; for their life-long learning and enjoyment; for the fulfillment of their informational needs, desires, and curiosities, and for enhancing the quality of life in their community. 

    Social software sites address goal number two of the Keene Public Library’s long-range plan: promote and market library services to the community.

    Acceptable Use
    Social Software is defined as any web application, site or account created and maintained by the Keene Public Library which facilitates an environment for Library staff and Library users to share opinions and information about Library related subjects and issues. 
    Users of other the Keene Public Library social software are strongly encouraged to check facts, cite sources, present balanced views, acknowledge and correct errors, and check spelling and grammar before making a post.

    Each social software site developed by the Library will have a manager who will be responsible for maintaining the site.  Managers will also develop and post a set of guidelines for each Library social software.  These managers must be employed by the Keene Public Library.  Although the manager periodically will monitor and maintain the tool, the Keene Public Library is not responsible for individual comments posted on the blog. 

    The Keene Public Library recognizes and respects differences in opinion. Comments, posts and messages are welcome and will be reviewed before publishing.

    The Keene Public Library is not responsible for individual comments posted on the blog.  The comments posted do not necessarily reflect the policy of the Library. Nor does the Library necessarily support the opinion of the poster. By posting content, the user agrees to indemnify  the Keene Public Library and its officers and employees from and against all liabilities, judgments, damages, and costs (including attorney's fees) incurred by any of them which arise out of or are related to the posted content. Forums and messaging may not be used for commercial purposes or for organized political activity.

    The Keene Public Library reserves the right to monitor content before it is posted on all their social software web sites and accounts, and to modify or remove any messages or postings that it deems, in its sole discretion, to be abusive, defamatory, in violation of the copyright, trademark right, or other intellectual property right of any third party, or otherwise inappropriate for the service. The Keene Public Library also reserves the right to edit or modify any submissions in response to requests for feedback or other commentary. Notwithstanding the foregoing, the Keene Public Library is not obligated to take any such actions, and will not be responsible or liable for content posted by any subscriber in any forum, message board, or other area within the service.
     
    Suggested Guidelines that might be developed for a YA Book Review Blog.  Guidelines for each tool will be posted on the tool.

    1. Keene Teen Reads is an online forum for Keene Public Library customers and staff members to discuss pre-publication books read and reviewed as part of the YA Galley Project.

    2. To participate in the discussion, leave a comment at the end of a "post" or blog entry. Most posts are books reviews. Other posts could include information about Library programs. In a comment, you respond to a review by 
    •    sharing your thoughts about a book, 
    •    offering points for discussion, 
    •    providing links to other resources, or 
    •    Suggesting similar titles or authors.

    3. The manager will review all comments prior to publication. Inappropriate comments will be deleted.

    4. In order to protect your privacy and safety, please refrain from including such personally identifiable information as telephone numbers, addresses, e-mail addresses, or photographs in your comments.

    5. Limit your comments to text only. You should not submit any text, artwork, or photographs that may be under copyright. Include a source for quotations (author and/or title).

    6. You may not use profane, obscene, or otherwise offensive language.

    7. Please be respectful of other contributors. We will not tolerate the posting of deliberately hostile or insulting messages ("flaming").

    8. The purpose of this blog is to discuss books and library programs, therefore, please do not promote any product or service or any non-Library event (examples include self-published and commercial books; poetry readings and other public programs; and editing, tutoring and other professional services).

    9. All comments must conform to the Keene Public Library Internet Use Policy

    10. If you fail to follow these guidelines, the blog manager will block all your comments.

    11. Although the blog manager periodically will monitor and maintain the blog, the Keene Public Library is not responsible for individual comments posted on the blog.  The comments posted do not necessarily reflect the policy of the Library. Nor does the Library necessarily support the opinion of the poster.

    12. The Keene Public Library strongly encourages parents or legal guardians to discuss Internet safety with their children and to monitor and supervise their online activity. All patrons are encouraged to report abuse or inappropriate solicitations to the website's administration, local law enforcement, and organizations such      as www.cybertipline.org or www.wiredsafety.org.

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