Navigators are available year-round to answer questions, complete applications for Special Enrollment for those affected by a life-changing event, and participate in community outreach and education events to raise awareness about the Marketplace.

Get help. You can sign up 24 hours a day, seven days a week at HealthCare.gov.

You can also sign up in Spanish at CuidadoDeSalud.gov.

You can call 1-800-318-2596 any time, any hour, and a trained representative will help you enroll.

To find a local certified insurance agent or community partner assisters who can help you with the enrollment process, type in your zip code on the Healthcare.gov website.

Agents are:

• Trained and registered by the Marketplace; licensed in their states;
• Generally paid by insurance companies whose plans they sell;
• Required in many states to act in a consumer's best interest;
• Can refer customers for Medicaid/CHIP help.

Assisters are:

• Trained and certified individuals;
• Help you apply and enroll in a health plan with savings or apply for; Medicaid/Children's Health Insurance Program (CHIP);
• Required to provide fair, impartial, and accurate information;
• Statewide assistance may also be available.

• 3 things to know before you pick a health insurance plan.

• Health insurance plans & estimated prices.

• Keep or change your current plan.

• Documents you'll need. 

• Resources in multiple languages.

• Glossary of terms. 

• More details for military veterans, transgender people, self-employed people, American Indians & Alaska Natives, retirees, and others.

If you don't have a HealthCare.gov account yet, you must create one at HealthCare.gov. Keep your username and password in a safe place – you'll need it when you re-enroll next year.

Personal information

For every member of your household who is enrolling, you will need:

• A social security card or permanent residence card;
• To enroll in a health insurance plan at HealthCare.gov, you'll need:
• Proof of income includes a W-2 form, 1099 form, or pay stub.

Current health information

• List of your current doctors to see which plans cover them;
• List of your current medicines to see which plans cover them.

The HealthCare.gov website is sometimes taken down for repairs. If it isn't working, try again a few hours later.

Keene Public Library is doing its part to help people in Keene connect to affordable health insurance.

Library staff are not certified to assist customers in completing the application or enrollment process but can provide technical assistance using the library's public computers and printers.

Click here to learn more about the Public Library Association's insurance education and outreach initiative, Promoting Healthy Communities: Libraries Connecting You to Coverage.