Library building

FAQ: Library Services During COVID-19

The Keene Public Library reopened on Monday, March 15, and returned to our Phase 2 level of open hours and services.

Updated 3/15/2021

 

  • Is the library open?

    As of Monday, March 15, the library is open to the public during the following hours:

    Monday - Friday:  10 am - 12 pm and 3 pm - 6 pm
    Saturday:  10 am - 1 pm

    Meeting rooms and the Maker Space are not available.

    Limited computer services
    Computers will be available for 60-minute sessions.  Computer use will be first-come, first-served. We are not taking reservations for computer sessions.

    Curbside pickup
    Curbside pickup of reserved materials will still be available during our open hours, but patrons must call the library when they are here to let staff know to bring their materials to the door.

    All visitors must comply with recommended health and safety protocols while on the Library campus. This includes the requirement that persons over the age of 5 wear an appropriate face mask or face covering when proceeding beyond the Library foyer. Masks will be available to visitors who do not have one with them.  Patrons must maintain a six-foot distance from others inside and outside of the building.

     

  • Can I still check out books and other items? What about curbside service?

    Patrons can come into the library during our open hours to browse the collections and check out materials.

    Those patrons who still prefer curbside pickup of their reserved materials can come to the library during our open hours and call when they're here to let a staff member know to bring their materials to them at the door.


     

  • Can I use a computer at the library?

    A limited number of computers are available for public use during our open hours. Please see staff at the area service desk to sign up for a computer.

    Computer use is first-come, first-served. We are not taking reservations for computers.

    All printing from public computers must be prepaid. 

    Patrons under 18 must have a valid library card on file to use a Library computer.

  • Can I return the books and other materials I have checked out?

    The book drops are open for returns. Please return all materials to the outside book drops rather than bringing them inside the library.

    All returned materials are quarantined for 5 days before being checked in. Returned materials will still show up on patron accounts until they are checked in, but no fines will be charged.

    Please do NOT put donations in the book drops. We cannot take donations at this time and need to keep the book drops available to return library materials.

     

     

  • Can I reserve a meeting room or event space?

    Meeting rooms and event spaces continue to be available for vital Library and City business only. They are not available to the general public until further notice.

     

    Updated March 13, 2021

  • How can I get a library card?

    You can update or apply for and receive a library card during our open hours.

    We can issue library card numbers by phone so that residents can access our online resources, including digital books, right away or place holds on materials for curbside pick-up. New library accounts will have a 3-month expiration date until the account application and verification process is complete. Please call Susan Hansmeier at 603-352-0157 for more information.

    You can begin the library card application process by filling out this form.

    See this page for information about Keene Public Library card eligibility.

     

    updated March 13, 2021

     

     

  • How can I renew my library card?

    If you have any questions about your library account, you can call the library Monday-Friday, 9 am - 6 pm, and ask to speak with Susan Hansmeier. 

  • Can I call with reference questions?

    You can call to speak with a reference librarian Monday - Friday, 9:30-12:30 and 2:30-6 pm, or 10 am to 1 pm on Saturday. If you leave a message, someone will get back to you as soon as possible. You can also use the Ask a Librarian form to submit questions answered by email as staff availability permits.

     

     

     

library logo
© 2021 City of Keene All rights reserved.