Library building

FAQ: Library Services During COVID-19

Keene Public Library is open to the public for limited hours and services.  Please see information below for details about specific Library programs and services.

  • Is the library open?

    The Library is open to the public during the following hours:
    Monday through Friday:  10 am - 12 pm and 3 pm - 6 pm
    Saturday 11 a.m. – 1 p.m.

    Based on health and safety guidelines, up to 60 people at a time are welcomed to research, browse collections, and make one-hour appointments for computers.  Meeting rooms are not available.

    All visitors must comply with recommended health and safety protocols while on the Library campus. This includes the requirement that persons over the age of 5 wear an appropriate face mask or face covering when proceeding into the Library spaces beyond the designated area of the Library Foyer. Masks will be available to visitors who do not have one with them. Six-foot distances to others will be encouraged, inside and outside of the building. Returned materials should be placed in one of the exterior book drops before entering. One public-use computer will be available in a protected area for those who are unable to wear a face mask. Visitors are asked to make their visits to the library efficient so that others may enter the building during the designated hours.


  • Can I check out books and other items when you're open? What about curbside service?

    Patrons can browse the collection during our limited open hours and check out materials.

    Beginning September 8, curbside pickup of requested materials will be available during the following times:
    Monday - Friday:  10 am - 12 pm and 3 pm - 6 pm
    Saturday:  11 am - 1 pm


  • How do I use a computer at the library?

    Library patrons may use a computer in the adult area once per day for up to 60 minutes.  Patrons may book two appointments at a time, up to two days in advance (one today, one tomorrow, or one tomorrow, one the next day).  Patrons under the age of 18 must have a valid library card on file.

    Computers in the youth department are for use by patrons under the age of 18, adults who are with children under the age of 18, and adults with care providers. Patrons can sign in for 30 minutes of time and will be able to stay on for as long as 60 minutes providing that no one else is waiting to use a computer.

    All printing is black and white only and must be prepaid at the area's service desk.

  • Can I return the books and other materials I have checked out?

    The book drops are open for returns. 

    Please do NOT put donations in the book drops.  We are unable to take donations at this time and need to keep the book drops available for return of library materials.

    If you are coming in to the library during our limited open hours, please place your returned materials in one of the exterior bookdrops before entering the building.


  • Can I reserve a meeting room or event space?

    Due to the COVID pandemic, meeting rooms and event spaces are reserved for vital Library and City business only. They are not available to the general public until further notice.


    Updated October 14, 2020

  • Can I still place holds for curbside pickup?

    Holds  can be placed online through the catalog or by calling the library.  Please note that due to the volume of requests, it can take up to 24 hours for materials to become available for pick-up.

    Please call the library to arrange to have your requested materials available for curbside pickup.

    Curbside pickup hours are:
    Monday - Friday: 10 am - 12 pm and 3 pm - 6 pm
    Saturday: 11 am - 1 pm

  • How can I get a library card if I'm unable to come into the library because of COVID concerns?

    We can issue library card numbers by phone so that residents can access our online resources, including digital books, right away, or place holds on materials for curbside pick-up.  New library accounts will have a 3-month expiration date until the account application and verification process is complete. If possible, new patrons should come into the library with IDs to complete the application process.  Please call Susan Hansmeier at 603-352-0157 for more information.


    updated June 30



  • How can I renew my library card?

     If you have any questions about your library account you can call the library Monday-Friday, 9 am - 4:30 pm, and speak with Susan Hansmeier. 

  • Can I call with reference questions?

    You can call to speak with a reference librarian between 9 am and 6 pm, Monday through Friday, or 11 am to 1 pm on Saturday.  If you leave a message, someone will get back to you as soon as possible. You can also use the Ask a Librarian form to submit questions which will be answered by email as staff availability permits.




  • Can I bring in donations?

    The library is unable to accept donations at this time.

    The Friends Fall 2020 book sale has been cancelled.

library logo
© 2020 City of Keene All rights reserved.