The City has restricted public access to City buildings to help prevent the spread of COVID-19.  MORE

Library building

FAQ: Library Services During COVID-19

Keene Public Library has announced its Phase Two Reopening Plan and will be open to the public for limited hours and services starting July 6.  Please see information below for details about specific Library programs and services.

updated June 30, 2020

  • When will the library reopen?

    Keene Public Library will reopen its doors to the public for limited hours starting Monday, July 6. Based on health and safety guidelines, up to 60 people at a time will be welcomed to research, browse collections, and make one-hour appointments for computers. Hours will be limited to two-hour increments so that staff can sanitize public areas regularly. Meeting rooms are not available.

    Library hours during the phase two reopening will be:
    Monday, Wednesday, Friday 10 a.m. – noon & 2 - 4 p.m.
    Tuesday, Thursday 10 a.m. - noon, 2 - 4 p.m. & 5 - 7 p.m.
    Saturday 11 a.m. – 1 p.m.

    All visitors must comply with recommended health and safety protocols while on the Library campus. This includes the requirement that persons over the age of 5 wear an appropriate face mask or face covering when proceeding into the Library spaces beyond the designated area of the Library Foyer. Masks will be available to visitors who do not have one with them. Six-foot distances to others will be encouraged, inside and outside of the building. Returned materials should be placed in one of the exterior book drops before entering. One public-use computer will be available in a protected area for those who are unable to wear a face mask. Visitors are asked to make their visits to the library efficient so that others may enter the building during the designated hours.

    The staff looks forward to welcoming our patrons back to the Library campus.

  • How do I use a computer at the library?

    Library patrons may reserve a computer in the adult area once per day for up to 60 minutes.  Patrons may book two appointments at a time, up to two days in advance (one today, one tomorrow, or one tomorrow, one the next day).  Patrons under the age of 18 must have a valid library card on file.

    Computers in the youth department are for use by patrons under the age of 18, adults who are with children under the age of 18, and adults with care providers. Patrons can sign in for 30 minutes of time and will be able to stay on for as long as 60 minutes providing that no one else is waiting to use a computer.

    All computers will shut down 15 minutes before closing.  All printing is black and white only and must be prepaid at the area's service desk.

  • What about the books and other materials I already have checked out?

    The book drops are open for returns.  All materials that were checked out before the library closed were renewed until July 1.  We are returning to normal check out periods for all materials as of July 6.

    Please do NOT put donations in the book drops.  We are unable to take donations at this time and need to keep the book drops available for return of library materials.

    If you are coming in to the library during our limited open hours, please place your returned materials in one of the exterior bookdrops before entering the building.

     

  • Can I still place holds for curbside pickup?

    Holds  can be placed online through the catalog or by calling the library.  Please note that due to the volume of requests, it can take up to a day for materials to become available for pick-up.

  • How can I get a library card if I'm unable to come into the library because of covid concerns?

    We can issue library card numbers by phone so that residents can access our online resources, including digital books, right away, or place holds on materials for curbside pick-up.  New library accounts will have a 3-month expiration date until the account application and verification process is complete. If possible, new patrons should come into the library with IDs to complete the application process.  Please call Susan Hansmeier at 603-352-0157 for more information.

     

    updated June 30

     

     

  • How can I renew my library card?

    All library accounts which had not already expired have been renewed to AUGUST 1.  If you have any questions about your library account you can call the library Monday-Friday, 9 am - 4:30 pm, and speak with Susan Hansmeier. 

  • Can I call with reference questions?

    Staff are available to answer reference questions by phone Monday through Friday, 9 am to 4:30 pm. You can also use the Ask a Librarian form to submit questions which will be answered by email as staff availability permits.

     

     

     

  • Can I bring in donations?

    The library is unable to accept donations at this time.

    The Friends 2020 book sales have both been cancelled.

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