Library building

FAQ: Library Services During COVID-19

Due to the increasing community spread of the COVID-19 virus the Keene Public Library closed to the public as of Monday, December 21, until further notice.  The library is offering curbside pickup of pre-reserved materials, and limited computer and microfilm services by appointment.  Please see the information below for more details.

updated December 21, 2020

  • Is the library open?

    As of Monday, December 21, the library is providing curbside pickup of materials, computer appointments, and limited photocopying service during the following hours:

    Monday - Friday:  10 am - 12 pm and 3 pm - 6 pm
    Saturday:  10 am - 1 pm

    Browsing of the collection shelves, meeting rooms, the Maker Space, and study tables are not available.

    Curbside pickup
    * Place holds on materials through the online catalog or by calling the library.
    * When you receive notification by phone or email that your materials are ready, come to the Winter St. entrance to pick up your already-checked out items.  Due to the volume of requests it may take up to 24 hours for materials to become available for pickup.
    * Return materials in one of the exterior book drops.

    Limited computer services
    A  computer is available for 50-minute appointments.  Call the library for an appointment. See below for more information about using a computer.

    Microfilm reader  Available by appointment.

    Photocopying Staff will pick up your materials, take payment, and return your photocopied materials at the door during our curbside hours.

    Library staff will be available by telephone to answer questions and make reservations during the hours of
    Monday - Friday 9 am - 6 pm and Saturday 10 am - 1 pm.

    Sign up for library programs online

    The library subscribes to many digital collections that are free for Keene Public Library patrons to use.  You may download an ebook or magazine; listen to an audiobook; watch a movie.

    A variety of other online services and useful links can be found on our Resources page.

    All visitors must comply with recommended health and safety protocols while on the Library campus.  This includes the requirement that persons over the age of 5 wear an appropriate face mask or face covering when proceeding into the Library foyer.  Masks will be available to visitors who do not have one with them.  Six foot distances to others will be encouraged, inside and outside of the building.

     

  • Can I still check out books and other items? What about curbside service?

    Patrons can see what new materials have been added to the collection by viewing our New Titles Lists and all materials by searching our catalog.  Place holds through the catalog or call the library Monday-Friday 9 a.m. - 6 p.m. and Saturdays 10 a.m. - 1 p.m. to reserve materials for later pickup at the door.

    Curbside pickup hours are:
    Monday - Friday:  10 am - 12 pm and 3 pm - 6 pm
    Saturday: 10 am - 1 pm

    Do not come for your items until you have been notified that they are ready to be picked up.  Come to the door during curbside pickup hours and a staff member will bring your items to you.


     

  • Can I use a computer at the library?

    A library computer is available in the entrance lobby for a 50-minute appointments.  Patrons will not be able to come into the library to use their own laptops or other devices. 

    Computer appointment times are:

    Monday - Friday:

    • 10 - 10:50 a.m.
    • 11 - 11:50 a.m.
    • 3 - 3:50 p.m.
    • 4 - 4:50 p.m.
    • 5 - 5:50 p.m.

    Saturday:

    • 10 - 10:50 a.m.
    • 11 - 11:50 a.m.
    • 12 - 12:50 p.m.

    All printing must be prepaid.  Patrons may book one appointment at a time, up to two days in advance.  Appointments will be limited to one per patron per day and a maximum of two appointments per patron per week.

    Please be timely for your appointment; session times cannot be extended.  Patrons who do not arrive on time for an appointment will not get the full 50 minutes.

    Call 603-352-0157 Monday - Friday 9 a.m. - 6 p.m. or Saturday 10 a.m. - 1 p.m. to book an appointment.

    Patrons under the age of 18 must have a valid library card on file to use a Library computer.

  • What other printing and photocopying options are there while the library is closed to the public?

    Prepaid printing is available from the library computer during appointments.

    The library now offers mobile printing service so you can upload documents from your home computer, or through an app on your tablet or smart phone, and have them printed at the library for pickup at the door.  Please see our Mobile Printing information page for more details.

    If you need something photocopied, come to the library door during our curbside hours.  Staff will collect your materials and payment, make your photocopies, then return the photocopied materials to you at the door.

  • Can I reserve a meeting room or event space?

    Due to the COVID pandemic, meeting rooms and event spaces are reserved for vital Library and City business only. They are not available to the general public until further notice.

     

    Updated October 14, 2020

  • How can I get a library card while the library is closed to the public?

    We can issue library card numbers by phone so that residents can access our online resources, including digital books, right away, or place holds on materials for curbside pick-up.  New library accounts will have a 3-month expiration date until the account application and verification process is complete.  Please call Susan Hansmeier at 603-352-0157 for more information.

    You can begin the library card application process by filling out this form.

    See this page for information about Keene Public Library card eligibility.

     

    updated Jan. 11, 2021

     

     

  • How can I renew my library card?

     If you have any questions about your library account you can call the library Monday-Friday, 9 am - 4:30 pm, and ask to speak with Susan Hansmeier. 

  • Can I call with reference questions?

    You can call to speak with a reference librarian between 9 am and 6 pm, Monday through Friday, or 10 am to 1 pm on Saturday.  If you leave a message, someone will get back to you as soon as possible. You can also use the Ask a Librarian form to submit questions which will be answered by email as staff availability permits.

     

     

     

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